Last Updated: January 19, 2026
Introduction

Eco Solve Lighting (Pvt) Ltd (“we,” “our,” or “us”) operates Eco Solve, a Meta Business service designed to provide services, support, and information to our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our WhatsApp Business account.

By communicating with Eco Solve via Meta, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Meta Business service.
Information We Collect
Information You Provide to Us

When you message us through Meta, we may collect:

Your name and WhatsApp phone number
Service requests and appointment details
Location data (if you share your location for service purposes)
Any other information you choose to share with us

Automatically Collected Information

Message metadata (time, date, delivery status)
Your Meta profile information (if publicly available)

How We Use Your Information

We use the information we collect to:

Provide Lighting services, repairs, and maintenance
Schedule and manage service appointments
Process service requests and inquiries
Send service reminders and vehicle maintenance notifications
Provide customer support and respond to your questions
Process payments for services rendered
Improve our services and customer experience
Send promotional offers and updates (with your consent)
Comply with legal obligations and resolve disputes

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:
Service Providers

Third-party vendors who assist us in:

Payment processing
Vehicle parts suppliers
Appointment scheduling systems
Customer relationship management
Analytics and service improvement

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to:

Protect our rights, property, or safety
Enforce our terms and conditions
Prevent fraud or illegal activities

WhatsApp/Meta

Your communications are subject to Meta’s own Privacy Policy and End-to-End Encryption. We process messages through the Meta Business API, which is operated by Meta Platforms, Inc.
Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations (tax, accounting, warranty records)
Resolve disputes and enforce our agreements

Typically, we retain customer communication records for 3 years from the last interaction, unless a longer retention period is required by law or for business purposes (e.g., warranty claims, ongoing service contracts).
Your Data Rights

Depending on your location, you may have the following rights:
Access and Portability

Request access to the personal information we hold about you
Receive a copy of your data in a structured, commonly used format

Correction and Update

Request correction of inaccurate or incomplete information
Update your contact details or vehicle information

Deletion

Request deletion of your personal information (subject to legal retention requirements)
Opt-out of marketing communications

Restriction and Objection

Request restriction of processing in certain circumstances
Object to processing based on legitimate interests

To exercise these rights, please contact us using the details provided below.
Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Secure data transmission protocols
Access controls and authentication
Regular security assessments
Employee training on data protection
Encrypted storage of sensitive information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
WhatsApp End-to-End Encryption

WhatsApp provides end-to-end encryption for messages, meaning that only you and Eco Solve can read the messages exchanged. However, please note:

Message metadata (sender, recipient, timestamp) may be accessible to WhatsApp/Meta
Messages stored on our business systems for record-keeping are protected by our security measures
Screenshots or backups you create are not protected by WhatsApp’s encryption

Marketing Communications

With your consent, we may send you:

Service reminders and maintenance alerts
Special offers and promotions
New service announcements

You can opt-out of marketing messages at any time by:

Replying “STOP” or “UNSUBSCRIBE” to any marketing message
Contacting us directly through WhatsApp
Using the unsubscribe link in promotional messages

Note: Opting out of marketing will not affect service-related communications (appointment confirmations, service updates, etc.).
Children’s Privacy

Our WhatsApp Business service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.
International Data Transfers

If you are located outside Sri Lanka, please be aware that your information may be transferred to, stored, and processed in Sri Lanka where our servers and business operations are located. By using our WhatsApp Business service, you consent to this transfer.
Third-Party Links

Our WhatsApp messages may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Sending a message through WhatsApp
Posting the updated policy with a new “Last Updated” date
Providing notice through our website (if applicable)

Your continued use of our WhatsApp Business service after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us

Eco Solve Lighting PVT LTD

Business Name: Eco Solve

Address: Head Office 153/4 Weligampitiya Road, Ganemulla 11020

Phone: 077 792 1777

Email: info@ecosolve.lk

WhatsApp Business: +94 75 500 4004

Data Protection Officer: Mr. Kasun

Email: info@ecosolve.lk

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information above.
Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the relevant data protection authority in Sri Lanka or your jurisdiction.
Consent Acknowledgment

By messaging Eco Solve through Meta, you acknowledge that you have read, understood, and agree to this Privacy Policy.

© 2026 Eco Solve Lighting (Pvt) Ltd. All rights reserved.